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Grosvenor Forex

Compliance

Access Grosvenor Forex’s regulatory, privacy and compliance documents.

Grosvenor Forex

Foreign exchange expertise for South African businesses and individuals navigating international currency transfers.

Grosvenor Forex Services (Pty) Ltd is an authorised Financial Services Provider (FSP 40264) and is authorised by the South African Reserve Bank (SARB) to act as a Foreign Exchange Intermediary.

© 2026 Grosvenor Forex Services (Pty) Ltd. All rights reserved.

  • Compliance

  • Complaints

    If you wish to lodge a complaint regarding Grosvenor Forex Services (Pty) Ltd, a Key Individual, Representative, or the service you have received, please submit your complaint in writing to info@grosvenorforex.co.za.

    Please include your name, contact details, a brief description of your complaint and any relevant supporting information. If you are unable to use email, you may contact us on 082 565 8822 for assistance.

    We will acknowledge your complaint in writing as soon as possible and, where circumstances require, within no more than five calendar days. We will investigate the matter and provide our findings within three weeks.

    A copy of our Complaints Policy (PDF, opens in a new tab) is available on this website or may be requested from the email address above.

    If your complaint remains unresolved after six weeks, you may refer the matter to the FAIS Ombud:

    Telephone:
    +27 12 762 5000